Return And Refund Policy

Customer satisfaction is our top priority. We stand behind every product we sell. Due to hygiene reasons, We don’t accept unsealed and used products (unless your item arrived damaged or is deemed faulty).

Our 60-day Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 60 days from the date of purchase.

Please note that all returns must be pre-approved by contacting us via our contact form. Unauthorized returns will not be accepted. Buyers are responsible for appropriate packing, returning shipping costs paid by us, insurance, and returning the item in “new” condition. We pay for return shipping only in cases where the product is defective. Customers must inspect the item(s) and notify us within 60 days of any problems.

If you have a problem with your item, please contact us before leaving us feedback as goods can unfortunately be damaged during delivery. Please contact us at team@uvtreat.com for further assistance if you don’t receive the item on time.

To begin a return, please download and complete the form provided below, then email it at team@uvtreat.com. All information regarding the return process is outlined within this document. Please note that the return process will be initiated only after we have reviewed the submitted form.